Name : Shayanti Roy
Speaker Title : PoSH- Prevention of Sexual Harassment at Workplace, Diversity, Equity and Inclusion and Customer Experience
PSAI Chapter : Virtual
Area of Expertise : Customer Experience, Diversity, Equity & Inclusion, Workplace Culture
Profile Bio : With 20 years in service and telecom sectors, I have worked with organizations like Accenture, Airtel, Tata Tele Services, Vodafone, and Intrado, specializing in CRM, customer experience, and loyalty strategies.
For the past 8 years, I’ve focused on corporate training and behavioral solutions, helping teams across industries—hospitality, healthcare, utilities, manufacturing, media, and education—improve performance, engagement, and customer satisfaction.
I am an internationally certified behavioral trainer (SQA & NABET), NLP-certified (ENLP & ANLP), and POSH-certified. As Founder of MindMakeover, I help organizations deliver tailored training, foster inclusive workplaces, and build customer-centric leadership that drives results.